CC-1495 - USA (Arkansas) - Inbound Long-Distance Telephone Services - Deadline October 18,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1495

Government Authority located in Arkansas; USA based organization looking for expert vendor for Inbound long-distance telephone services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 inbound long-distance telephone services including the following:
• Long distance: dedicated access and switched access
- Intrastate, interstate, international
• Inbound toll-free
• Digital signal 1 carrier service
• Integrated services digital network primary rate interface: dedicated access
- Approximately 10,000 three-digit, four-digit, six-digit, and eight-digit authorization codes in use and administered by division of information systems
- Approximately 9,000 telephone numbers using dedicated access and 11,000 using switched access to long distance services
- Provide dedicated and switched inbound toll free (800 service) for intrastate, interstate, and Canada calls
- Contractor shall not change 800 numbers currently in use
- Perform the function of responsible organization for domestic toll-free numbers
- Some dis customers may desire optional advanced 800 service features, such as restricting 800 service to calls that are truly long distance
- Services must be performed on a schedule that supports dis and dis customers’ operational needs and may include nights, weekends, and holidays
- Ability to create trouble tickets on new or recurring problem
- Ability to create tickets for informational and test assist purposes
- Ability to generate trouble history reports
- Ability to generate repeat trouble reports for chronic problem isolation and monitoring
- Ability to send email notifications to appropriate parties of trouble ticket status changes and updates
- Outages business hours are 8:00 a.m. to 5:00 p.m. (CST) Monday through Friday excluding State holidays.
(2) All questions must be submitted in written no later than September 17, 2019.
(3) The term of the contract will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite.

Expiry Date : Friday, 18 October, 2019

Question Answer Deadline : Tuesday, 17 September, 2019

Category : Call Center and Answering

Country : USA

State : Arkansas

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