CC-1494 - USA (Wisconsin) - Home Energy Plus Program Training and Technical Assistance - Deadline October 3,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1494

Government Authority located in Wisconsin; USA based organization looking for expert vendor for home energy plus program training and technical assistance.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide home energy plus information call center, the program public interface and for training and technical assistance services to local provides of the state.
- Services include support to agency via a call center that accurately and promptly answer or routes public inquiries, quality facilitation and organization of a large annual training event, facilitation and organization of smaller trainings and development of a variety of professional, informative and appealing marketing materials.
- Voice messaging system to collect information from callers that are unable to reach a direct staff person during business hours or after business hours,
- Provide translation services and foreign language interpretation to callers that require it minimum Spanish and Hmong,
- Call center shall include TDD\TTY capabilities to accommodate callers who are hearing impaired.
(2) All question must be submitted no later than September 5,2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 3 October, 2019

Question Answer Deadline : Thursday, 5 September, 2019

Category : Call Center and Answering, Translation and Interpretation, Uncategorized

Country : USA

State : Wisconsin

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