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CC-1492 - USA (New York) - Cisco Remote Call Center Support Services - Deadline September 17,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1492

Government Authority located in New York; USA based organization looking for expert vendor for cisco remote call center support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide cisco remote call center support services  on an as required basis to be available 8 AM to 6 AM, Monday through Friday (22 hours/day) Response time 24-48 hours after request.
- Reactive support: monthly service for unified communications support services, remote call center for UC, remote call manager support, remote support for adds, moves, and changes, handle UC change management documentation, handle 3rd party vendor management follow-up and coordination of TAC requests.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Tuesday, 17 September, 2019

Category : Call Center and Answering

Country : USA

State : New York

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