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CC-1481 - USA (Michigan) - After Hours Inbound Telephone Answering Service - Deadline August 31,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1481

Government Authority Located in Michigan; USA based organization looking for expert vendor for after-hours telephone inbound answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24X7 after-hours inbound telephone answering service,
- Hours of Answering Service Operation,
- Weekdays – 24hrs/7days
- Weekends – 24hrs/7days
- County Holidays – 16 scheduled holidays per year, calendar to provided January of each year.
- Special Situations – Outages, such as fire drill or loss of power.
- Approximately call volume will be for 2500 incoming calls,
- Operators will promptly answer calls and dispatch messages during no business hours, overflow of calls, and office closures,
- Operators will escalate emergency calls as defined by Capital Development and Buildings Administration processes and procedures and contact the appropriate on-call individuals using the pre-defined and prioritized on call information,
- Web portal configured for each Capital Development and Buildings Administration to have specific access including on call and contact information,
(2) A contract term will be for two years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Saturday, 31 August, 2019

Category : Call Center and Answering

Country : USA

State : Michigan

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