CC-1475 - USA (Florida) - After-Hours Answering Services - Deadline September 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1475

Government Authority located in Florida; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide after-hours answering services during Monday through Sunday, from 6:00 pm to 9:00 am, during holidays and special events that will be responsible to life threatening emergency calls, non-life-threatening emergency calls, and escalation of calls to nurse manages.
- The average amount of minutes per call is 2.63 minutes.
(2) Approximate call volume will be 2,849 calls for initial three-year term.
- Emergency Calls - 227
- Non-Emergency Calls - 1,956
- Dispatch Using Email and SMS Text - 66
- Calls Using Spanish - 500
- Calls Using Creol Or Other Languages - 100
(3) All questions must be submitted no later than September 4, 2019.
(4) A pre-proposal conference will be held on September 3, 2019.
(5) Contract term will be three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 24 September, 2019

Pre-proposal Conference Date : Tuesday, 3 September, 2019

Question Answer Deadline : Wednesday, 4 September, 2019

Category : Call Center and Answering

Country : USA

State : Florida

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