CC-1470 - USA (California) - Dependent Child and Elder Abuse Hotline Services - Deadline September 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1470

Government Authority located in California; USA based organization looking for expert vendor for dependent child and elder abuse hotline services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide dependent child and elder abuse hotline services to receive telephone calls, develop progress reports, and provide information and referral services in response to reports of abuse, neglect or exploitation of children and older adults.
• Evenings (Monday - Thursday from 4 p.m. - 8 a.m.)
• Weekends (4 p.m. on Friday - 8:00 a.m. on Monday)
• All County holidays
• Weekdays (11 a.m. - 6 p.m. Monday - Friday), and by special request
- Also provide coverage for Hotline services during normal working hours, Monday - Friday, 7:30 a.m. - 6:00 p.m.
(2) Approximate call volume will be 20,000 calls annually.
(3) A bidder’s conference will be held on August 19, 2019.
(4) All questions must be submitted no later than August 23, 2019.
(5) The term of the contract will be two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 16 September, 2019

Pre-proposal Conference Date : Monday, 19 August, 2019

Question Answer Deadline : Friday, 23 August, 2019

Category : Call Center and Answering

Country : USA

State : California

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