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CC-1468 - USA (New Jersey) - Inbound and Outbound Substitute Calling Services - Deadline August 21,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1468

Government Authority located in New Jersey; USA based organization looking for expert vendor for inbound and outbound substitute calling services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 inbound and outbound substitute calling services to receive and record phone calls from approximately 1,600 employees of the board of education who are calling to announce that they will be absent from work.
- The district asks that the contractor begin calling substitutes by 5:00 a.m. daily for late evening incoming calls.
(2) Approximate call volume is 80 to 100 incoming calls per school day (September to February).
- Incoming message call charge - Local message unit per call approximately 14,000 calls per annum.
- Tracer call - Outgoing calls to substitute per call approximately 11,000 calls per annum.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 21 August, 2019

Category : Call Center and Answering

Country : USA

State : New Jersey

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