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CC-1466 - USA (Ohio) - Inbound and Outbound Answering Services - Deadline August 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1466

Government Authority located in Florida; USA based organization looking for expert vendor for inbound and outbound answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound answering services.
- Contractor to provide telephone answering and message services for off-hours periods on a daily basis, weekends and holiday included
- Services will be required 365 days per year
- Contractor must prepare a daily detailed spreadsheet of messages and forward to the authority by no later than 7:30 a.m. on the morning following a daily message period and reports shall be sent via email
- Contractor shall have sufficient properly trained experienced and dependable staff to meet the contract needs in a timely and technically acceptable manner
- Contractors personnel shall conduct all work in a professional manner even when dealing with resident staff or other callers in high stress situation
- Contractor is required to answer all incoming calls during off duty hours office closures and holidays
- Contractor shall provide qualified bilingual english and Spanish operators at all times to perform the work required of this resulting contract
- Agency had 30,500 inbound and outbound calls in 2017 recorded.
- Normal work hour for the authority are from 8:00 - 4:30 p.m. Monday through Friday, except holidays
- Transfer from the authority to answering service will normally occur between 4:15 p.m. and 4:30 p.m., Monday through Friday
- Transfer from answering service back to the authority will occur between 7:45 a.m. and 8:00 a.m. Monday through Friday
(2) All question must be submitted no later than August 15, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 15 August, 2019

Question Answer Deadline : Thursday, 15 August, 2019

Category : Call Center and Answering

Country : USA

State : Ohio

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