CC-1461 - USA (Michigan) - EMS Call Answering and Ambulance Services - Deadline August 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1461

Government Authority located in Michigan; USA based organization looking for expert vendor for EMS call answering and ambulance services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide EMS call answering and ambulance services includes the provision of all emergency ambulance responses, all inter-facility ambulance transports as well as the operation of the ambulance provider's dispatch center.
- The county has one primary public safety answering point at the county central dispatch authority to receive all 9-1-1 medical and ambulance requests
- Receive and process calls for emergency medical assistance from primary and secondary public safety answering points and from seven-digit telephone lines
- Give post-dispatch and pre-arrival instructions to callers
- Relay pertinent information to responding personnel
- Providing a "snapshot" of the location and status of ambulances using GPS tracking for a selected time of day
 - Determining time intervals for different system status levels
 - Determining the estimated response time from any post or location to any emergency call location
- Estimating response time to each response and recommend potential additional resources based on that time, in accordance with EMS Agency policy
- Documenting the time at which transfer of patient care to the hospital occurred. Contactor shall ensure that the CAD uses an up-to-date geographical database for addresses, streets, roads, and other geographical landmarks.
(2) Approximate call volume is 16,700 calls per annum.
(3) All questions must be submitted no later than August 15, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 29 August, 2019

Question Answer Deadline : Thursday, 15 August, 2019

Category : Call Center and Answering, Medical Services, Transportation Services

Country : USA

State : Michigan

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