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TELCOM-0211 - USA (Shreveport, Louisiana) - 9-1-1 Communication Center Recording System - Deadline August 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0211

Government authority located in Shreveport, Louisiana, USA; based organization looking for expert vendor for 9-1-1 communication center recording system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 9-1-1 communication center recording system to capture and archive telephone and radio communications for compliance and quality assurance to the government authority located in Shreveport, LA.
- capable of capturing all communication mediums including: Voice, VoIP, RoIP, NG911 content,
Email, Chat and Computer Screens
- capture Voice, VoIP, RoIP, NG911 content, Email, Chat and screens but it also must allow for Quality Assessment, Reporting and Auditing of all communication
- support including but not limited to application updates, Windows updates and firmware updates
- dedicated customer support department with representatives available between 7:00 am
and 6:00 pm CST Monday through Friday, including all holidays, with mission critical support 24 hours, 7 days a week.
- access actions like user administration, alarm management, and audit trail monitoring, shall be
performed with a web-deployed interface.
- capable of recording a mix of analog inputs, digital phones, trunks, and VoIP on the same
chassis.
- archive calls by making a copy of the recorded media files and associated data to another medium.
If an attempt to replay a call is made and the audio (or another media type) is not available on the recorder, the recorder shall automatically check the archive to locate the audio.
- allow archive rules to be created that specify the location of the archive and the recording content
that shall be archived.
- Archive calls to both locations simultaneously; both locations contain the same calls.
- support installing the call data database on a management server shared between recorders.
- able to provide detailed device and user activity monitoring to track, visualize and rapidly alert
to specific events, based on predefined rules that categorize event types by severity and other criteria.
- automatically collect data on acknowledged and silenced alarms, including date, time,
user, action taken, and reason.
- allow simple and quick search based on a custom choice of frequently used search parameters
- allow for the user to view the graphical display of search results grouped by any call data field.
- allow the user to filter the search results based on user-configurable parameters. The filter could be activated to include or exclude recordings that match the filter criteria.
(2) All questions must be submitted no later than August 20, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 27 August, 2019

Question Answer Deadline : Tuesday, 20 August, 2019

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Call Center and Answering, Software, System and Application

Country : USA

State : Louisiana

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