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TELCOM-0206 - USA (Lemont, Illinois) - RFI for Telecommunication Support Services - Deadline August 1,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0206

Government authority located in Lemont, Illinois; USA based organization looking for expert vendor for telecommunication support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide telecommunication support services.to the government authority located in Lemont, IL.
- Ongoing 24x7x365 monitoring and support of the legacy and new systems
- Professional management of the new system, pursuant to the requirements of its lease
Hardware support contract on the legacy system.
- Transition activities associated with the migration of handsets from the legacy to the new system, and replacement of handsets with VoIP stations.
- Tier-1 Telecommunications Support implemented with a number of Customer Service Representatives (CSR) who interface directly with our users.
- Support for the LABORATORY's outside cable plant, including the ability to respond to impacts to copper and fiber damage on a 24x7x365 basis.
- System Upgrades: -the service provider shall be responsible for implementation of all upgrades to the laboratory,
- Astra Point span
- Astra SPN
- XML Server
- Sync Manager
- Automatic Call Distribution (ACD)
- Mitel MX‐One
- SIP to Analog Gateways
- Voicemail System
- VoIP Telephone Handset Firmware
- E911 System

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 1 August, 2019

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Software, System and Application

Country : USA

State : Illinois

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