CC-1456 - USA (Virginia) - Telephonic Behavioral Health Services - Deadline August 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1456

Government authority located in Virginia, USA; based organization looking for expert vendor for telephonic behavioral health services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide telephonic behavioral health services for afterhours and weekend emergency telephonic response and recourse in relation to higher education situations.
- Ability to provide seamless and customized clinical telephonic services for students
- All phone calls shall be routed and received at a fully operational call center facility
- Continuous phone service with a qualified and trained screener 24 hours per day/7 days
a week/365 day a year (366 days in a leap year). Voicemail and answering services are
not acceptable.
- Ability to provide a written policy for helping individuals with imminent risk. Policy must
address the use of Active Engagement, which requires that hotline staff make reasonable
efforts to collaborate with callers at imminent risk to better secure their safety
- The use of Active Rescue, which requires that staff take all action necessary to secure the
safety of a caller and initiate emergency response with or without the caller’s consent if
they are unwilling or unable to take action on their own behalf.
- A focus on collaboration with other community crisis and emergency services towards
better assuring the continuous care and safety of callers determined to be at imminent
risk of suicide. There must be a plan for documenting crisis call follow-up
- Ability to provide customized feedback reports associated with student support and
crisis intervention through a secure web-based portal so that all interactions with
students can be downloaded and supplemental information can be easily attached to a
student’s mental health record.
(2) Estimated call volume is approximately 50 per month and 700 annually.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 2 August, 2019

Category : Call Center and Answering

Country : USA

State : Virginia

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