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CC-1449 - USA (Texas) - Inbound and Outbound Call Centre Operations and Hotline Service - Deadline July 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1449

Government authority located in Texas; USA based organization looking for expert vendor for call centre operations and hotline service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide 24 X 7 call center operations and hotline services including performance of day to day operations for the army wounded soldier and family hotline program under the army medical command medical assistance group.
- Incoming call volume is estimated at approximately 500 calls per week.
- The contractor shall utilize the toll-free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues.
- The Call Center is aimed at instilling confidence in our Army and the American people that the Army Medical Department delivers exceptional service and care. The Call Center supports the Army Medical Department in bringing value and inspiring trust.
- Employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 24 July, 2019

Category : Call Center and Answering

Country : USA

State : Texas

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