TELCOM-0184 - USA (Oklahoma City, Oklahoma) - Inmate Telephone and Video Visitation Services - Deadline August 5,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0184

Government Authority located in Oklahoma City, Oklahoma; USA based organization looking for expert vendor for inmate telephone and video visitation services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inmate telephone and video visitation services to the government authority located in Oklahoma City, OK.
- The system administrator shall be available on-site or by telephone during normal business hours at the county detention center.
- The system administrator shall monitor operations of the system, adjust and repairs to the equipment as necessary; shall notify repair service of any telephone problems or outages; shall administer the pin system; shall prepare reports as requested by the county; and shall respond to questions and complaints about the inmates, county detention center staff, and the public
1. Inmate Telephone System - Equipment and Software
- The Proposer shall provide all equipment and software necessary to provide the services
- This equipment includes telephone handsets, wiring, connectors, jacks, security and monitoring hardware, and software systems for both live and test environments
- The proposer shall include a list of local exchange providers with which their equipment is not compatible
- The proposer shall provide diagrams showing how their product connects and interfaces to the exchange service and emergency shutdown control system
- The Proposer shall be responsible for all of the equipment in the inmate telephone system in its entirety, or its individual components including normal wear and use, inmate abuse, natural disaster, or inmate unrest
- This system or component replacement shall be performed at no cost to the county and will occur immediately upon notification to the proposer of the problem
- The proposer shall provide the requested number of workstations and they shall work in real-time with the inmate telephone system for monitoring, recording, and reporting purposes
- The workstations shall include a CD/DVD burner and a printer
- The county requires that the monitors provided be flat panel LCD
- All monitoring equipment shall be of the latest, reliable, field-proven technology
- The proposer shall notify the county of any new software upgrades within thirty days of introduction of the new software into the market by the proposer
- All software and hardware upgrades shall be performed in the test environment, validated to the county, and promoted to the live environment after receiving approval from the county
(2) A pre-bid conference will be held on July 16, 2019.
(3) All question must be submitted no later than July 24, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 5 August, 2019

Pre-proposal Conference Date : Tuesday, 16 July, 2019

Question Answer Deadline : Wednesday, 24 July, 2019

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Software, System and Application

Country : USA

State : Oklahoma

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