CC-1443 - USA (Maryland) - After Hours Crisis Hotline Services - Deadline June 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1443

Government Authority Located in Maryland; USA based organization looking for expert vendor for after-hours crisis hotline services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide after-hours crisis hotline services to operate and manage a toll-free hotline daily from 4:30 pm - 8:30am on weekdays and 24 hours per day on weekends and holidays for persons calling to report child and/or adult abuse and neglect.
- Approximately work volume will be 500 calls per month.
- Be able to provide intake and assessment, crisis management, and information/referral to 100% of all hotline callers.
- Have extensive working partnerships with service providers throughout the County to ensure hotline services are augmented with available comprehensive wrap-around support services.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Thursday, 27 June, 2019

Category : Call Center and Answering

Country : USA

State : Maryland

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