CC-1437 - Canada (Saskatchewan) - After Hours Claims Services - Deadline July 5,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1437

Government authority located in Saskatchewan, Canada; based organization looking for expert vendor for after-hours claims services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours claims services to answer after-hours claims calls and assist customers on the initial call.
- For Saskatchewan auto: after-hours calls begin at 4:30 PM CST on weekdays, 4:30 PM CST on Saturday and all day on Sunday.
- For all other: after-hours call begins at 4:30 PM CST on weekdays and all-day Saturday and Sunday (with overflow required for Property claims).
- verifying coverage, via access to our policy holder information, and providing the customer with the information to proceed with the next step in their claim.
- Handle all calls by an adjuster
- Set up all Automobile claims in web portal
- Assist and educate insured caller with the claims process and expectations
- Access, review and document Insured coverage particulars through web portal
- Complete initial claim or loss specific claim investigation template
- Answer call by a claims operator
- Call volume reports by call type.
(2) Adjusters who handle calls licensed Adjusters in either British Columbia, Alberta, Saskatchewan, Manitoba and Ontario.
(3) Approximately call volume will be 4,905 after-hours claims calls based on 2017 data.
(4) All questions must be submitted no later than June 17, 2019.
(5) Contract period will be one year.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 5 July, 2019

Question Answer Deadline : Monday, 17 June, 2019

Category : Call Center and Answering, Medical Billing and Coding, Web Design and Development

Country : Canada

State : Saskatchewan

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