CC-1436 - USA (New York) - Citizen Call Centre and Emergency Operations Center Implementation Services - Deadline June 21,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1436

Government Authority located in New York; USA based organization looking for expert vendors for citizen call centre and emergency operations center implementation services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide citizen call centre and emergency operations center implementation services to provide services add software solution for the implementation of a public sector citizen call center and emergency operations center for the town. The call center would offer a single point of contact into town government for constituents' service requests, Inquiries, And Complaints. Will serve as the towns primary Command and Control Center in the event of a major incident, such as a hurricane, civil disturbance, flood, etc. there is a desire to leverage adjacencies and similarities to maximize efficiencies That Can Be Gained Between the two functions.
(2) The contract term will be for one year.
(3) This is information only. Main RFP document not available on site.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 21 June, 2019

Category : Call Center and Answering

Country : USA

State : New York

RFP Expired

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