CC-1434 - USA (Maryland) - Telephone Hotline Answering Services - Deadline June 19,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1434

Government Authority located in Maryland; USA based organization looking for expert vendor for telephone hotline answering services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide 24-hour telephone hotline answering services include providing and maintaining a secure answering service for existing Hotline and reporting those calls electronically to the applicable division depending on the location of the call. Coverage shall include the ability to speak to a live operator, routing callers, tracking incoming calls and reporting calls electronically or via fax to the applicable division depending on the location of the call, provide a web based and/or fax reporting system to capture the nature of the incoming call, contacting personnel with reported issues and/or complaints, and notify customers of any planned or unplanned shutdowns.
(2) This bid is set aside for Economically Disadvantaged Woman Owned Small Business.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 19 June, 2019

Category : Call Center and Answering

Country : USA

State : Maryland

RFP Expired

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