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CC-1431 - USA (Texas) - Answering Service - Deadline June 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1431

Government Authority located in Texas; USA based organization looking for expert vendor for answering service.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide answering service from Monday through Thursday 4:45 pm to 8:00 am,
Friday 4:45 pm through Monday 8:00 am.
- Live operators must answer for clinic by clinic name.
- Voice mail pre-announcement to reroute calls regarding appointments, office hours, etc.
- Provide a Spanish language line for those who cannot speak English.
- FAX and E-Mail service for messages.
- Capable of handling multiple simultaneous calls for the same account.
- Capability to send text message to pagers and cell phones
- Long distance charge to be billed at actual cost with copy of invoice for verification.
- Must provide quick response to incoming calls
- Handles all calls, faxes and pages from beginning of the call until the end (including follow-up).
- Calls must be recorded and archived
- Web based reporting, history, billing, roster and scheduling capabilities must be available.
- A call/message is defined as receiving the message and relaying to proper person. This will count as one call, regardless of the number of times it takes to deliver the call to the proper person.
- Digital PRI trunks to insure audio quality.
- Web portal reports to provide full access to message archive (3 year message history).
(2) All questions must be submitted no later than June 03, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 10 June, 2019

Question Answer Deadline : Monday, 3 June, 2019

Category : Call Center and Answering

Country : USA

State : Texas

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