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CC-1428 - USA (Illinois) - Phone Hotline Services - Deadline June 13,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1428

Government Authority located in Illinois; USA based organization looking for expert vendor for phone hotline services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide phone hotline services for modernization program, hotline services include staffing and monitoring a toll-free phone hotline for the public to call with concerns or question about RPM.
- The hotline will be functional 24X7X365 including U.S federal Holidays
- The Contractor will provide phone hotline services including call intake, routing calls and messages, routing calls and messages for translation by other contractor and responding to basic and frequently asked questions.
(2) A pre-bid conference will be held on May 30, 2019.
(3) All questions must be submitted no later than June 05, 2019.
(4) Contract period will be for three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 13 June, 2019

Pre-proposal Conference Date : Thursday, 30 May, 2019

Question Answer Deadline : Wednesday, 5 June, 2019

Category : Call Center and Answering

Country : USA

State : Illinois

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