CC-1429 - USA (California) - Enterprise Compliance Anonymous Reporting and Hotline Services and System - Deadline June 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1429

Government Authority located in California; USA based organization looking for expert vendor for enterprise compliance anonymous reporting and hotline services and system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide, develop, implement, monitor and maintain a confidential and anonymous reporting system or systems to enable submissions by any person regarding conflicts of interest, ethics violations, fraud and corruption relevant.
- Vendor also needs to provide 24 X 7 toll-free hotline service and staffed with call center and customer service experts to receive and document incident reports in a system capable of providing real-time data analysis and dashboard reports.
- The contractor shall establish and implement a fully operational, toll free, anonymous reporting hotline with incident capture, metrics reporting and data analytics, and system case management capabilities.
(2) All questions must be submitted no later than May 21, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 24 June, 2019

Question Answer Deadline : Tuesday, 21 May, 2019

Category : Call Center and Answering, Software, System and Application

Country : USA

State : California

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