CC-1421 - USA (Washington) - RFI for Call Center Support Services - Deadline May 17,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1421

Government Authority located in Washington; USA based organization looking for expert vendor for call center support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call center support services that is expected to be operational 6 days a week, from 7am to 9 pm PT (Monday through Friday) and 10 am to 4 pm PT (Saturday); based on these needs, estimate peak usage hours;
- Required ramp-up time to set up call center operations
- Flexibility to handle peaks in call volumes
The Call Center would be focused on issues having to do with accessing an account:
• The caller needs to set up a Secure Access Washington (SAW) account;
• The caller already has a SAW account, but can't access it;
• The caller wants to use their SAW account that was set up with a different email address;
• The caller cannot remember their SAW account password;
• The caller has logged into SEBB MyAccount (i.e., has gotten past the SAW log in) but is not seeing what they expected to see.
(2) All questions must be submitted no later than May 14, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 May, 2019

Question Answer Deadline : Tuesday, 14 May, 2019

Category : Call Center and Answering

Country : USA

State : Washington

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs