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CC-1421 - USA (Washington) - RFI for Call Center Support Services - Deadline May 17,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1421

Government Authority located in Washington; USA based organization looking for expert vendor for call center support services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call center support services that is expected to be operational 6 days a week, from 7am to 9 pm PT (Monday through Friday) and 10 am to 4 pm PT (Saturday); based on these needs, estimate peak usage hours;
- Required ramp-up time to set up call center operations
- Flexibility to handle peaks in call volumes
The Call Center would be focused on issues having to do with accessing an account:
• The caller needs to set up a Secure Access Washington (SAW) account;
• The caller already has a SAW account, but can't access it;
• The caller wants to use their SAW account that was set up with a different email address;
• The caller cannot remember their SAW account password;
• The caller has logged into SEBB MyAccount (i.e., has gotten past the SAW log in) but is not seeing what they expected to see.
(2) All questions must be submitted no later than May 14, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 17 May, 2019

Question Answer Deadline : Tuesday, 14 May, 2019

Category : Call Center and Answering

Country : USA

State : Washington

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