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CC-1423 - USA (California) - After Hours Answering Service - Deadline May 31,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1423

Government authority located in California, USA; based organization looking for expert vendor for after-hours answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 after-hours answering service form Monday through Friday from 7:30 AM to 5:00 PM.
- The Call Center is closed on the Weekends and Holidays.
- Availability and capability to access recorded phone calls.
- Direct line of contact for on-call providers to return calls. - Generate reports for call performance metrics.
- Option to use custom voice recording.
- Call back option for patients unable to connect live.
(2) All questions must be submitted no later than May 20, 2019.
(3) Contract period will be five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 31 May, 2019

Question Answer Deadline : Monday, 20 May, 2019

Category : Call Center and Answering

Country : USA

State : California

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