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CC-1412 - USA (Florida) - After-Hours Answering Services - Deadline May 31,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1412

Government Authority located in Florida; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours answering services of emergency calls, non-life-threatening emergency calls, and escalation of calls to nurse manages.
- State the Proposer’s commitment to provide agents from Monday through Sunday, from 6:00 PM to 9:00 AM, during holidays and/or special events.
- An approximately work volume will be emergency calls of 227, non-emergency calls of 1956 calls, after hours calls 2800 of calls, dispatch using email and sms text of 66 calls, calls using Spanish 500 calls and calls using CREOL or other languages 100 calls.
(2) A not mandatory pre-proposal conference will be held on May 15, 2019.
(3) All question must be submitted no later than May 16, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 31 May, 2019

Pre-proposal Conference Date : Wednesday, 15 May, 2019

Question Answer Deadline : Thursday, 16 May, 2019

Category : Call Center and Answering

Country : USA

State : Florida

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