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CC-1411 - USA (California) - Call Center Customer Service - Deadline June 13,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1411

Government authority located in California, USA; based organization looking for expert vendor for call center customer service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call center customer service for utilize the customer service assessment as a resource to enhance the call center customer service and management’s ability to measure customer service outcomes and implement improvements, answer and direct incoming calls from the public, handling calls, each clerk completes a two-hour Telephone Etiquette course and a four-hour course titled, utilize several resources to answer caller inquiries or redirect calls to the appropriate party.
(2) Approximately call volume will be 600 calls per month.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 13 June, 2019

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

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