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CC-1407 - USA (Ohio) - After hours answering service - Deadline April 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1407

Government Authority Located in Ohio; USA based organization looking for expert vendor for afterhours answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide professional telephone answering services including staffing to answer all calls after the normal business hours and contact appropriate staff regarding emergencies when necessary.
- After hours operator to answer the main phone line,
- After hours operator to contact staff based on caller situation and provide staff with caller information to follow-up,
- Answer/triage all of the calls Monday thru Friday 5:20 p.m. to 7:40 a.m., Saturday 24 hours, Sunday 24 hours,
- Provide daily emergency escalation report,
- Re-direct calls to a backup location in case of an emergency at location.
(2) A contract term will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 29 April, 2019

Category : Call Center and Answering

Country : USA

State : Ohio

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