CC-1405 - USA (Connecticut) - Inbound Telephone Answering Services - Deadline April 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1405

Government Authority located in Connecticut; USA based organization looking for expert vendor for inbound telephone answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 telephone answering services to be able to report a problem within their apartment or building.
- The regular hours of service are 4:30pm – 9:00 am Monday – Friday and from 4:30pm Friday through Monday 9:00am. In addition, service will be provided from 9:00am – 9:00am (the following day) on 13 weekday holidays per year.
- An approximately work volume will be 450 incoming calls, 350 messages taken, 400 call outs, and check in calls from housing authority staff.
- The answering service must provide city communities with a telephone number to call forward that does not incur toll or local usage charges to city communities.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 25 April, 2019

Category : Call Center and Answering

Country : USA

State : Connecticut

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