CC-1403 - USA (Maryland) - RFI for Hospital Telephone Operator Services - Deadline May 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1403

Government Authority located in Maryland; USA based organization looking for expert vendor for hospital telephone operator services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 hospital telephone operator services.
- Call center will be located Offsite at the contractor’s Facility.
- Telephone operator service shall provide answers to general information queries that are presented via phone regarding normal business hours (usually 0730-1600 Monday through Friday), location of clinical and non-clinical areas, and general directions to hospital wards, clinics, and offices
- Telephone operator service will provide information regarding general hospital policies, e.g. visiting hours, and where to look for lost items.
- Proactively receiving, transferring, assessing, tracking, and monitoring all inbound calls, for 24 hours, 365 days per year, with estimated call volumes of approximately 17,905 per month or 214,869 per years.
(2) This bid is set aside for total small business.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 2 May, 2019

Category : Call Center and Answering, Uncategorized

Country : USA

State : Maryland

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