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CC-1399 - USA (Washington, DC) - RFI for Hotline Answering Services - Deadline May 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1399

Government Authority located in Washington, DC; USA based organization looking for expert vendors for Hotline Answering Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide hotline answering services must be available 24 hours a day, 365 days a year.
- The hotline averages 6000 complaints per calendar year to manage the OIG telephone hotline by receiving and recording any allegations of fraud, waste and abuse and forwarding the reports on to OIG hotline investigators for disposition.
- Vendor has to operate the OIG Hotline to include review of all incoming complaints, including those filed via email, web base, regular mail, and faxes (in addition to the telephone complaints).
- Calls must not be recorded or traced
- Calls must be answered by a live person
(2) The contract term will be for five years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be onsite.

Expiry Date : Thursday, 2 May, 2019

Category : Call Center and Answering

Country : USA

State : District of Columbia

Cost to Download This RFP Document : $ 9

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