CC-1397 - USA (New York) - Telephone Answering Services - Deadline May 2,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1397

Government Authority located in New York; USA based organization looking for expert vendors for Telephone Answering Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide telephone answering services for the following two mental health programs from 5:00 p.m. to 8:30 a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends for mental health clinic and from 5:00 p.m. to 8:30 a.m. Monday and Friday; 7:30 p.m. to 8:30 a.m. on Tuesday, Wednesday, Thursday; all weekends; all county holidays; and emergency closure for alcohol and substance abuse services.
- Approximately volume will be 600 calls per months.
- These calls include: clients and providers needing to reach on-call emergently; clients and providers call to leave messages to cancel appointments; and on-call staff reporting their whereabouts or reporting going on or off the beeper. there is one person on call each day for the mental health clinic and alcoholism and substance abuse services
(2) The contract term will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 2 May, 2019

Category : Call Center and Answering

Country : USA

State : New York

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