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CC-1395 - Canada (Ontario) - After Hours Call Answering Service - Deadline April 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1395

Government Authority located in Ontario; Canada based organization looking for expert vendor for after-hours call answering service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide after-hours call answering service from 4:30 P.M to 8:30 A.M Monday through Friday, twenty-four-hour service on Saturdays and Sundays and all applicable holidays.
- The estimated call volume is 620 calls per month, with estimated annual minutes of 7660 last year.
- The followings types of phone calls are examples of emergency phone calls that would be dispatched to on-call staff such as.
- Emergency water shut off
- No water services
- emergency repairs (roads, forestry, parks etc)
- Animal services (Dog bite)
(2) All questions must be submitted no later than April 22, 2019.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 26 April, 2019

Question Answer Deadline : Friday, 12 April, 2019

Category : Call Center and Answering

Country : Canada

State : Ontario

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