CC-1393 - USA (California) - IVR Outbound Notifications Calls Services - Deadline April 10,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1393

Government Authority located in California; USA based organization looking for expert vendor for IVR outbound notifications calls services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide IVR outbound notifications calls services for such as past due payments, collections notifications (which will have a customized capability), and appointments. Vendor is to perform initial setup of outbound communications and instruct customer on how to use them. Court will be responsible for creating, and managing the communication templates as well as running the scheduled notifications and outbound voice calls.
- Outbound IVR calls
- Press 0 to transfer to a representative.
- If no answer, leave voicemail.
- Outgoing Email Notifications
- Outgoing Text Notifications
- Caller-ID should be set to display Public Court Collections Number

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 10 April, 2019

Category : Call Center and Answering

Country : USA

State : California

RFP Expired

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