CC-1392 - USA (Kansas) - E-Rate Hotline Support Services - Deadline April 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1392

Government authority located in Kansas, USA; based organization looking for expert vendor for e-rate hotline support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide e-rate hotline support services form at least Monday through Friday from 8:00 am to 5:00 pm Central Time Zone, excluding public holidays.
- Toll-free number to answer questions from client locations during the period of performance.
- Voicemail and email support shall be available at all other times.
- Quarterly reports to detailing the number and types of calls, responses and other statistics.
- Federal e-Rate website link.
- Scheduling of six Fall e-Rate trainings.
- Record audio and video of one training to post to the e-Rate website.
- Contractor will employ staff that are subject matter experts and able to assist end-users with all aspects of the e-Rate application, procurement and implementation process.
- Assistance for clients via phone support and email.
- Information on training resources for districts and service centers.
(2) All questions must be submitted no later than April 11, 2019.
(3) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 30 April, 2019

Question Answer Deadline : Thursday, 11 April, 2019

Category : Call Center and Answering

Country : USA

State : Kansas

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