CC-1391 - USA (Washington) - After-Hours and Continuity of Dispatch Services - Deadline April 17,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1391

Government Authority located in Washington; USA based organization looking for expert vendor for after-hours and continuity of dispatch services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours and continuity of dispatch services to answer a dedicated after-hours and continuity of service phone line, utilizing specific protocol, this includes gathering information, logging calls, and contacting appropriate personnel via telephone, text and/or email, in a timely manner.
- After-Hours Service must be provided from 4:45 p.m. to 8:00 a.m. Monday through Friday, and 24 hours per day Saturdays, Sundays, and the following holidays.
- Dispatch services will be for emergency and nonemergency calls after-hours, weekends, holidays and during inclement weather when city buildings are closed, calls may include, but are not limited to, situations such as water main breaks, sewer backups, flooding, roadway hazards, or building and fleet emergencies.
- The volume of after hour calls is typically around 1,000 annually, however it can be higher during a large water main break, flooding event or power outage.
 (2) All question must be submitted no later than April 05, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 17 April, 2019

Question Answer Deadline : Friday, 5 April, 2019

Category : Call Center and Answering

Country : USA

State : Washington

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