CC-1386 - USA (South Dakota) - Help Desk Services - Deadline April 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1386

Government Authority located in South Dakota; USA based organization looking for expert vendor for help desk services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 x 7 inbound phone support, after-hours, holiday and weekend, off-site-on-shore tier 1 information technology service desk services and all other support will be provided after-hours, holidays and weekends.
- All other support will be provided after-hours, holidays and weekends, these hours currently include 5 PM to 7 AM Monday through Thursday, and 5 PM Friday through 7 AM Monday (Central Time Zone), and 24 hours on all holidays observed by the State, Phone support will be provided for off-campus calls during regular business hours and overflow of on-campus calls during regular business hours, regular business hours currently include Monday- Friday 8 AM-5 PM.
(2) All question must be submitted no later than April 05, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Monday, 22 April, 2019

Question Answer Deadline : Friday, 5 April, 2019

Category : Call Center and Answering

Country : USA

State : South Dakota

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