X
X

CC-1386 - USA (South Dakota) - Help Desk Services - Deadline April 22,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1386

Government Authority located in South Dakota; USA based organization looking for expert vendor for help desk services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 x 7 inbound phone support, after-hours, holiday and weekend, off-site-on-shore tier 1 information technology service desk services and all other support will be provided after-hours, holidays and weekends.
- All other support will be provided after-hours, holidays and weekends, these hours currently include 5 PM to 7 AM Monday through Thursday, and 5 PM Friday through 7 AM Monday (Central Time Zone), and 24 hours on all holidays observed by the State, Phone support will be provided for off-campus calls during regular business hours and overflow of on-campus calls during regular business hours, regular business hours currently include Monday- Friday 8 AM-5 PM.
(2) All question must be submitted no later than April 05, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Monday, 22 April, 2019

Question Answer Deadline : Friday, 5 April, 2019

Category : Call Center and Answering

Country : USA

State : South Dakota

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs