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CC-1381 - USA (Colorado) - Inbound and Outbound Call Center Services, Telecommunication System and Customer Relationship Management and Ticketing Application - Deadline April 19,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1381

Government Authority located in Colorado; USA based organization looking for expert vendor for inbound and outbound call center services, telecommunication system and customer relationship management and ticketing application.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide call center service during Monday to Saturday from 8 am to 6 pm during open enrollment and Monday to Friday from 8 am to 5 pm during outside of open enrollment to support individuals in shopping for and obtaining health and dental insurance coverage, provide assistance with application including data entry and reporting changes to existing accounts, facilitate enrollment to a new health insurance plan or renew an existing plan and handle mid-year changes.
- A telecommunication system to include, but not limited to; interactive voice response, automated call distribution capability, predictive dialling or similar outbound calling, call monitoring, and call recording capability.
- Customer relationship management and ticketing application, operations and maintenance.
(2) Approximate call volume will be 15,000 to 30,000 calls per month.
(3) All questions must be submitted no later than March 29, 2019.
(4) A pre-proposal meeting will be held on April 9, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 19 April, 2019

Pre-proposal Conference Date : Tuesday, 9 April, 2019

Question Answer Deadline : Friday, 29 March, 2019

Category : Call Center and Answering

Country : USA

State : Colorado

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