CC-1369 - USA (Maryland) - Telecommunications Relay and Captioned Telephone Services - Deadline May 7,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1369

Government Authority located in Maryland; USA based organization looking for expert vendor for telecommunications relay and captioned telephone services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 telecommunications relay service, captioned telephone service, real time text service and relay conference captioning service for the citizens that are hearing and speech disabled in state.
1. Telecommunications Relay Service
- Approximate call volume will be 49,674.68 minutes of service per month including 37,173.80 billable minutes of service per month (from June 2013 through May 2018).
2. Captioned telephone service is designed for those people with hearing loss who have understandable speech but need text-assisted conversations. the response to the system and its technology by both the deaf and hard of hearing users, and standard phone users has been extremely positive.
- Approximate call volume will be 35,570.60 minutes of service per month including 26,666.70 billable minutes of service per month (from June 2013 through May 2018).
3. Real time text service transmits text instantly, allowing each text character to appear on the receiving device at roughly the same time it is typed on the sending device.
- Real time text is designed to operate on IP-based networks and will be superior to text telephony in every way transmission speed, latency, reliability, features, privacy, conversation form, and ease of use.
4. Relay conference captioning service allows the relay user to participate in meetings, video conferences, and multi-party teleconference calls.
- To provide real-time captions, which should be available for streaming to any internet connected computer, mobile device or tablet.
(2) All questions must be submitted no later than April 18, 2019.    
(3) A pre-proposal conference will be held on March 28, 2019.
(4) Contract term will be five years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 7 May, 2019

Pre-proposal Conference Date : Thursday, 28 March, 2019

Question Answer Deadline : Thursday, 18 April, 2019

Category : Call Center and Answering

Country : USA

State : Maryland

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