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CC-1367 - USA (Texas) - Inbound and Outbound HealthCare Call Center Services - Deadline March 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1367

Government Authority located in Texas; USA based organization looking for expert vendor for inbound and outbound healthcare call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound healthcare call center services for clinical operations hours of operation Tuesday, Wednesday and Friday 8:00 am to 5:00 pm and Monday & Thursday 8:00 am and 7:00 pm.
(2) An approximately 61,500 calls presented in 2018, approximate current total minutes in 2018: 184,500, approximately 26,000 patients served in 2018 and majority of calls received at 8:00 am and between the hours of 12:00 pm to 2:00 pm.
- 24 X 7 Answering Services of answering questions, dispatching calls, paging and messaging on call staff, all scheduling related tasks.
- Live Agent Calls (per minute) 184,500 (average length of call 3 minutes), Live Agent Calls (per call) 61,500.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 27 March, 2019

Category : Call Center and Answering

Country : USA

State : Texas

RFP Expired

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