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CC-1366 - USA (Florida) - Inbound and Outbound Call Center Services - Deadline March 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1366

Government Authority Located in Florida; USA based organization looking for inbound and outbound call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound and outbound call center services to handle inbound collections (payment extensions, disconnects, pending disconnects, reconnects, water pressure issues, water quality issues, main breaks, sewer backups, and more) primarily after regular business hours.
- Provide service between the hours of 5 p.m. to 8 a.m. during Monday through Friday and 5 p.m. on Friday night to 8 a.m., Monday morning local standard time Saturday through Monday,
(2) All questions must be submitted no later than March 18, 2019.
(3) A contract term will be for two years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 28 March, 2019

Question Answer Deadline : Monday, 18 March, 2019

Category : Call Center and Answering

Country : USA

State : Florida

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