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CC-1364 - USA (Oklahoma) - Remote Video Surveillance System Centralized Network Operations Center, Security Operations Center and Call Center services - Deadline March 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1364

Government Authority located Oklahoma; USA based organization looking for expert vendor for Remote Video Surveillance System Centralized Network Operations Center, Security Operations Center and Call Center services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Remote Video Surveillance System Centralized Network Operations Center,
Security Operations Center and 24X7X365 Call Center services including, Lead Tier I troubleshooting via CC Knowledge Base, Updates incident tickets for root cause analysis and corrective action, Escalate / communicate issues as defined by policies and escalation procedures, Close incident tickets, Document and further escalate issues as needed, Logs incidents and requests.
(2) This is a pre-solicitation notice to provide updated information to interested vendors for upcoming solicitation, this is not a solicitation for proposal or request for information of any kind. responses to this announcement will not be answered.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 25 March, 2019

Category : Call Center and Answering, CCTV and Security Services and Supplies, Networking Services and Supplies

Country : USA

State : Oklahoma

RFP Expired

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