CC-1361 - USA (Alabama) - Contact Center Services - Deadline March 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1361

Government Authority located Alabama; USA based organization looking for expert vendor for Contact Center Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide Contact Center Services include a scalable business model and focuses on timely responsiveness, outreach, and world class customer service, answering incoming calls, web chats, emails, constituent-initiated ticket system requests, and provide robust and comprehensive reports related to all calls at appropriate intervals. Also, outbound services including prospective student contact should be provided. Prepared to manage two types of contacts: problem/solution resolution and recruitment/enrollment management services.
- must be trained to promptly answer all student service requests received by telephone, email, and web-based chats
- telecommunications infrastructure to have dedicated access (T-1 or better) to the internet, a toll-free phone number for all United States students
- provide a smooth and seamless transition for transfer calls
-robust call handling and/or tracking system
-An Interactive Voice Response (IVR) system or Enhanced Call Routing (ECR) system may be proposed if either can improve customer service to Southern Union callers.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 28 March, 2019

Category : Call Center and Answering, Software, System and Application

Country : USA

State : Alabama

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