CC-1355 - USA (California) - Customer Call Center and Collection Services - Deadline March 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1355

Government authority located in California, USA; based organization looking for expert vendor for customer call center and collection services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer call center and collection services form Monday through Friday 09:00 A.M. PST through 09:00 P.M. PST, Saturday 09:00 A.M. PST through 06:00 P.M. PST and Sunday 11:00 A.M. PST through 06:00 P.M. PST.
- The Contractor shall answer incoming customer inquiries and collect library fines, fees and materials.
- Appropriate staffing levels to answer incoming phone calls and live-chats within the service hours.
- Appropriate customer-based phone calls to the Contractor and embed necessary software onto the website in order for customers to direct live-chat messages to the Contractor.
- Customer account updates.
(2) Approximately incoming call volume will 700 per month of initial term.
(3) All questions must be submitted in writing no later than March 5, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 25 March, 2019

Question Answer Deadline : Tuesday, 5 March, 2019

Category : Call Center and Answering

Country : USA

State : California

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