CC-1352 - USA (North Carolina) - Inbound After-hours Answering Services - Deadline March 7,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1352

Government Authority located in North Carolina; USA based organization looking for expert vendor for inbound afterhours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound afterhours answering services during nights, weekends, emergency closings and holidays to county public health clinics specifically the paediatrics and prenatal clinics.
- Provider will have the ability to manage a large volume (80%) of Spanish-speaking client calls, as well as smaller volumes of other non-English languages, required to provide itemized billing for each call and/or clinic.
- Provider shall submit detailed monthly call reports to county that include statistics such as: daily inbound call volume for each county location; number of abandoned calls; number of missed calls; wait time; talk time; total inbound calls with monthly percent change; hourly call distribution; and number of patched calls to triage provider.
(2) All question must be submitted in written no later than February 22, 2019.
(3) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 7 March, 2019

Question Answer Deadline : Friday, 22 February, 2019

Category : Call Center and Answering

Country : USA

State : North Carolina

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