CC-1351 - USA (Missouri) - After Hours Emergency Call Answering Services - Deadline February 27,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1351

Government Authority located in Missouri; USA based organization looking for expert vendor for after-hours emergency call answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide after-hours emergency call answering services, after-hours answering services would typically be needed Monday through Friday 5:00 p.m. - 7:00 a.m., on weekends, and during scheduled holidays.
- Telephone answering service providers for the provision of after-hours call handling from individuals seeking the city to address after hours emergencies related to the water distribution system or the sewer collection system.
- The call volume for this type of service, over the last couple of years, has typically been between 600 – 900 minutes, however, 30% of the time the volume range has been approximately 1,000 – 1,200 minutes.
(2) All question must be submitted no later than February 21, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 27 February, 2019

Question Answer Deadline : Thursday, 21 February, 2019

Category : Call Center and Answering

Country : USA

State : Missouri

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