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CC-1350 - USA (California) - Call Center Support Services - Deadline March 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1350

Government Authority located in California; USA based organization looking for expert vendor for call center support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 call center support services to address various questions that arise on admissions, financial aid, enrollment, and the learning management system.
- Metrics that track the efficiency of call center personnel measuring - average speed to answer phone, average speed to answer web online form, average speed to answer email, average handling time customer satisfaction, first contact resolution, abandon rate.
- Ticketing system that creates service tickets for tracking purposes to document the types of inquiries that are received by the call center.
- Ability to send outbound communications to populations designated by the college through email or text.
(2) All question must be submitted no later than February 28, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Monday, 11 March, 2019

Question Answer Deadline : Thursday, 28 February, 2019

Category : Call Center and Answering

Country : USA

State : California

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