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CC-1348 - Canada (Ontario) - Local and Long-Distance Phone Line Services - Deadline March 8,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1348

Government Authority located in Ontario; Canada based organization looking for expert vendor for local and long-distance phone line services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide local and long-distance phone line services.
- A common long-distance carrier across all locations and circuits;
- A common SIP provider for our two (2) trunk pool locations;
- Coverage for just under 400 local line services for all geographic locations.
- The existing install base consists of business lines, business trunks, PRI lines, DID numbers, Long Distance service with access codes, and 1-800 numbers.
- The Board has over hundred and fifty (150) phone systems with most using its internal network for VoIP based building-to-building calls.
- The Board currently operates business lines, business trunks, PRI circuits, and all associated long distance.
o Support NI-1 protocol
o Overflow to Business Trunks
o Send last four digits of dialed number to PBX
o 711 Message Relay Service/Telephone Device for the Deaf
o 911 Emergency Service
o Operator Services
o All B channels fully bi-directional
o One (1) PSTN connection per B channel
o Calling Name & Number Display
o External Name & Number Delivery
o Equal Ease of Access to the Long-Distance Carrier of our choice
o D-Channel and D-Channel Backup as required (currently there are four (4) D-Channels on ten (10) PRI)
o Support both DID service and multiple Incoming Route Labels (IRL)
o Support Service Identifiers (SID) allowing the Board voice system to control call volumes.
(2) All questions must be submitted no later than February 20, 2019.
(3) Contract period will be for five years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 8 March, 2019

Question Answer Deadline : Wednesday, 20 February, 2019

Category : Call Center and Answering

Country : Canada

State : Ontario

RFP Expired

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