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CC-1344 - USA (Texas) - After Hours Call Answering Services - Deadline March 7,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1344

Government Authority located in Texas; USA based organization looking for expert vendor for after-hours answering services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide bond after-hours answering services of Monday through Fridays 5:00 PM through 8:00 AM, Friday through Monday 5:00 PM Friday through 8:00 AM Monday, all city holidays, all hours and emergencies all hours during unscheduled closures of the city not limited to but including inclement weather.
- Call answering services by rapidly assessing and triaging caller needs, documenting essential call details, as well as following City’s policies and procedures.
- After Hours Call Center will be responsible for answering calls in a timely, respectful, and efficient manner that includes, but is not limited to the following answer general water utilities inquires, log routine water issues to be worked the next business day, log and respond to waste water issues, log and respond to emergency water and waste water issues immediately, log and respond immediately to emergency code compliance issues, log and respond immediately to emergency public work’s issues, log and respond immediately to emergency parks and recreation issues, log and respond immediately to emergency community development and planning.
- An approximately work volume will be 3,600 base minutes per month is average.
(2) All question must be submitted in written no later than February 19, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Thursday, 7 March, 2019

Question Answer Deadline : Tuesday, 19 February, 2019

Category : Call Center and Answering

Country : USA

State : Texas

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