CC-1341 - USA (Texas) - Inbound Healthcare Call Center Services - Deadline February 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1341

Government Authority located in Texas; USA based organization looking for expert vendor for inbound healthcare call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound healthcare call center services of Tuesday, Wednesday and Friday 8:00 am to 5:00 pm and Monday, Thursday 8:00 am to 7:00 pm for clinical operations.
- An approximately 38,500 automated reminder calls sent from current system.
- Calls and minutes are based on clinical 2018 statistics and are only an estimate account setup and implementation fee ( one-time fee), ongoing system updates and customization, live agent calls ( per minute) 246,000 ( average length of call 3 minutes), live agent calls ( per call) 82,000, automated reminder calls (per minute)  38,500, automated reminder calls (per call) 38,500, automated reminder calls, with option to transfer to live agent (per minute) 38,500, automated reminder calls, with option to transfer to live agent (per call) 38,500, monthly support fee (if applicable) and additional charges.
(2) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 15 February, 2019

Category : Call Center and Answering

Country : USA

State : Texas

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs