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CC-1341 - USA (Texas) - Inbound Healthcare Call Center Services - Deadline February 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1341

Government Authority located in Texas; USA based organization looking for expert vendor for inbound healthcare call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound healthcare call center services of Tuesday, Wednesday and Friday 8:00 am to 5:00 pm and Monday, Thursday 8:00 am to 7:00 pm for clinical operations.
- An approximately 38,500 automated reminder calls sent from current system.
- Calls and minutes are based on clinical 2018 statistics and are only an estimate account setup and implementation fee ( one-time fee), ongoing system updates and customization, live agent calls ( per minute) 246,000 ( average length of call 3 minutes), live agent calls ( per call) 82,000, automated reminder calls (per minute)  38,500, automated reminder calls (per call) 38,500, automated reminder calls, with option to transfer to live agent (per minute) 38,500, automated reminder calls, with option to transfer to live agent (per call) 38,500, monthly support fee (if applicable) and additional charges.
(2) Contract period will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 15 February, 2019

Category : Call Center and Answering

Country : USA

State : Texas

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