X
X

CC-1334 - USA (South Carolina) - Community Crisis Response Answering Services - Deadline February 1,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1334

Government Authority located in South Carolina; USA based organization looking for community crisis response answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 X 365 days community crisis response and intervention answering services that provide adults and children with clinical screening either in person at the location of crisis or telephonically to de-escalate the crisis and provide linkage to ongoing treatment and other resource.
- Must provide a crisis answering service, which is fully staffed at all times, must answer all calls promptly and professionally, no automated system may be utilized, all incoming callers should be greeted by a live representative.
- Regional map and the appropriate phone numbers to transfer the call to the appropriate crisis team.
- Follow up system on active calls to be sure messages are received.
- All calls must be answered within a 10 second wait time.
- Medical emergency and operators experienced in handling difficult callers and people in crisis in a professional and empathetic manner.
- Must have a supervisor available or present on all shifts, a fax machine or email access for receiving emergency staff changes in writing.
(2) A pre-bid conference will be held on January 22, 2019.
(3) All questions must be submitted in writing no later than January 24, 2019.
(4) A contract term will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 1 February, 2019

Pre-proposal Conference Date : Tuesday, 22 January, 2019

Question Answer Deadline : Thursday, 24 January, 2019

Category : Call Center and Answering

Country : USA

State : South Carolina

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs