CC-1332 - USA (New York) - RFI for Telephone Answering Services - Deadline January 14,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1332

Government Authority located in New York; USA based organization looking for expert vendor for telephone answering services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telephone answering services after normal business hours for the DPW emergency work line on Fort Drum, New York.
- 24X7 hour call center service to include no less than two persons available to answer in-coming calls, and one direct inward call line for call forwarding
- answer at least 75% of all phone calls within four rings, maintain a log of all calls received to include the time the call was taken, noting if the call was forwarded and to whom it was forwarded, and noting if the call was received between 0600 and 0700 and requires action by the day shops
- answer phone with "Public Works Emergency Work Line", give name, and identify themselves as a Contractor.
(2) This bid is set aside for total small business.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 14 January, 2019

Category : Call Center and Answering

Country : USA

State : New York

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs